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SOFTWAREVOICE AIREACT

MediBook

80% of calls handled by AI.

Patient-booking platform with voice-AI reception.

Client
MediBook
Sector
Software
Engagement
Pilot, then rollout
Duration
14 weeks, one clinic first
Team
4 — lead, voice AI engineer, React engineer, QA
Stack
Voice AI, React
MediBook

IMPACT

80%
of calls handled by AI
3 sec
average time to answer
1 in 3
new bookings made online

THE WORK

Overview

Patient-booking platform with voice-AI reception.

WHAT WE DID

Strategy

  • Call recording analysis
  • Transfer and safety rules
  • Pilot clinic selection

Build

  • Voice AI agent
  • Scheduling system integration
  • React booking site
  • Transcript storage

Run

  • Weekly 50-call review
  • Prompt tuning for misheard names
  • Monthly call-mix report

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